4 crickex FAQ
— Answers to Your Questions
Detailed answers to more than 20 questions across four categories: withdrawals, deposits, account login and customer support.
24/7 Support
Secure Payments
For Ages 21+
Withdrawal 30 min – 3 hours
Whether you are new or experienced at 4 crickex, questions come up from time to time. How long does a bKash withdrawal take, can you withdraw money at night, what do you do if you forget your password, or how do you deposit with Nagad — this page has clear and detailed answers to all such questions. From 4 crickex Login to slots and live casino, if you need further help on any topic our live chat is always open. Browse the categories below and find your question.
Table of Contents
Withdrawal
Withdrawal Questions
Yes, 4 crickex withdrawals are available 7 days a week, 24 hours a day. Even late at night or on holidays like Friday and Saturday, you can submit a withdrawal request to bKash, Nagad or Rocket. Funds typically reach your mobile wallet within 30 minutes to 3 hours. Bank transfers may depend partly on the bank's own working hours.
At 4 crickex, a bKash withdrawal is usually completed within 30 minutes to 3 hours. After you submit a withdrawal request, our team first verifies it, then sends it to the bKash network. Having your account verification (KYC) completed speeds up the process. There may be a slight delay during peak network times, but it never takes more than 3 hours.
The minimum withdrawal amount at 4 crickex is ৳800. This applies equally across all payment channels — bKash, Nagad, Rocket and bank transfer. If your balance is below ৳800, you cannot submit a withdrawal request; play a little more to build up your balance and then withdraw. There are no separate charges for withdrawals.
To withdraw winnings from a bonus, you must first meet the wagering requirement. For example, depositing ৳1,000 gives you a 150% bonus of ৳1,500, and you must wager that bonus 20 times — that is ৳30,000 in bets. The portion of winnings tied to the bonus cannot be withdrawn before wagering is complete, though your original deposit may be withdrawable at any time — read the full terms and conditions page for details.
Yes. For security reasons, withdrawals at 4 crickex can only be made to a mobile wallet or bank account registered in the same name as your 4 crickex account. Withdrawal requests to a bKash or Nagad number in someone else's name are not accepted. It is therefore important to use your real name and mobile number when registering.
Wait up to 3 hours after submitting a withdrawal request. If the money has still not arrived, first check the transaction history in your mPay app or banking app. If there is still an issue, contact 4 crickex live chat and provide the request reference number and time — our team will investigate and resolve it promptly.
Account
Account and Login
Registering at 4 crickex is straightforward. Go to the 4 crickex Login page and select the option to create a new account. Enter your real name, mobile number, email, and a strong password. Note that you must be at least 21 years old to register at 4 crickex. Your account will be activated through an OTP verification, after which you can start playing right away.
Common causes of login problems include: an incorrect password or username, Caps Lock being on, or outdated cache in your browser. Try refreshing your browser or using private/incognito mode. If you have forgotten your password, reset it. If your account has been temporarily locked after repeated failed attempts, contact live chat — the support team will resolve it quickly.
No. Under 4 crickex rules, each person is allowed only one account. If you attempt to open multiple accounts using the same mobile number, email, or bank details, all accounts may be closed and the balance may be forfeited. For more details, see the Terms and Conditions.
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email address and an OTP will be sent to you. After verifying the OTP, you will be able to set a new password. Make sure your new password contains at least 8 characters and includes numbers and special characters to keep your account secure.
At 4 crickex, your username should be 6–16 characters long using a combination of English letters and numbers. Your password must be at least 8 characters and is most secure when it combines uppercase and lowercase letters, numbers and special characters. It is advised not to use your own name, date of birth or simple sequences like "123456" as a password.
Yes, 4 crickex has Android and iOS apps, available through official channels. Logging in through the app uses the same username and password. You can find full details about the app on the 4 crickex App page. You can also play with full functionality from a mobile browser.
Support
Contact & Support
4 crickex customer support is active seven days a week, 24 hours a day. Whether it's midnight, early morning, or a holiday, you can reach assistance via live chat. There are no set "office hours" — no matter when an issue arises, the support team is always ready.
Having the following information ready before contacting support will help resolve your issue faster: your registered mobile number or username; a description of the problem and the time it occurred; if it is payment-related, the transaction reference number and amount; and screenshots if you have any. Providing this information allows the support team to reach a solution much more quickly.
4 crickex offers two support channels. First, Live Chat — click the live chat button on any page of the site to speak directly with an agent; this is the fastest option. Second, Email — for complex issues or those requiring documents, write in detail by email and the team will reply in writing. There are no other channels such as phone support or WhatsApp.
Absolutely. The 4 crickex support team provides service in both Bengali and English. Bangladeshi players can easily contact support in Bengali, and the team fully understands questions and issues written in Bengali. Not knowing English is no problem at all.
4 crickex takes responsible gaming seriously. For any request related to setting deposit limits, taking a temporary break, or self-exclusion, contact us via live chat. To learn more, read the Responsible Gaming page — it contains a full guide on healthy gaming habits.
Yes, 4 crickex support does respond to emails. However, live chat is the most effective channel for a quick resolution. When contacting support by email, describe your issue clearly and attach any relevant screenshots or documents. Response times by email may vary — for urgent matters, use live chat.
Deposit
How to Deposit
First, wait 5–10 minutes; in most cases the deposit is credited automatically. If it still has not appeared, contact live chat and provide the bKash / Nagad / Rocket transaction ID, amount and time. The 4 crickex team will manually verify and credit the deposit promptly.
4 crickex currently supports deposits through four payment methods: bKash, Nagad, Rocket, and Bank Transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit is the same across all methods — ৳100.
After logging in to 4 crickex, go to the deposit section and select Nagad. Send money from your Nagad app to the number shown on screen. Once the transaction is complete, enter the transaction ID and submit. Your balance will be credited shortly. Note that the Nagad account must be registered in your own name.
The minimum deposit at 4 crickex is just ৳100 — this applies to all payment methods and all game categories, whether it's Slots, Live Casino, or Cricket Betting. With a ৳100 deposit you can enjoy popular games like Fortune Tiger, Gates of Olympus, or Aviator.
Yes. 4 crickex offers new members a 150% first deposit bonus, up to ৳15,000 — with a 20x wagering requirement. For example, depositing ৳1,000 gives you a ৳1,500 bonus, bringing your total balance to ৳2,500; however, this bonus becomes withdrawable only after placing ৳30,000 in bets. Weekly reload bonuses and other offers are also available.
Yes, at 4 crickex there is a single wallet and the same deposit methods for all categories — Sports Betting, Casino, and Card Games. Money deposited via bKash, Nagad, Rocket, or Bank Transfer can be used across all categories. Visit the Cricket Betting page to learn more about cricket betting.
Didn't find your answer? Talk to us directly
If you didn't find the answer to your question in the FAQ above, don't worry. The 4 crickex support team is with you seven days a week, 24 hours a day. Write in Bengali and you'll receive full assistance.
Live Chat
Click the chat icon in the bottom corner of any page on the site. Write directly in Bengali — you'll get a quick response. This is the fastest and easiest support channel.
Email Support
For complex issues or when you need to send documents, write the details by email. Including a description of the problem, screenshots, and transaction information will help get a faster resolution. 4 crickex support email: [email protected]