4 crickex Privacy Policy

1 Introduction and Scope

We consider protecting the privacy of personal information of every member who uses the 4 crickex platform to be our core responsibility. This Privacy Policy ("Policy") sets out how your information is handled when you use our website, mobile application and related services.

This policy applies to all 4 crickex services — including sports betting, casino games, live casino, deposits and withdrawals, and customer support. Our Terms and Conditions contain the full terms governing use of our services and should be read alongside this policy.

By registering on our website or continuing to use our services, you are considered to have given your consent to this Privacy Policy. If you disagree with any of the terms, please contact us before using the services.

2 Information We Collect

4 crickex may collect the following types of information:

2.1 Identity Information

• Full name, date of birth, and national ID or passport number
• Mobile number and email address
• Residential address and district/division
• Copy of government-issued ID provided for account verification

2.2 Financial Information

• bKash, Nagad or Rocket number and transaction records
• Relevant bank account details
• Deposit and withdrawal history

2.3 Activity Information

• Betting and gaming history, preferred game categories
• Login time and location (IP address)
• Device type, operating system and browser information
• Session duration and navigation patterns

2.4 Communication Information

• Content of communications with us via live chat or email
• Customer support requests and responses
• Information related to participation in contests or promotions

3 How We Collect Information

4 crickex collects information through various methods. Directly, we store information you provide yourself during account registration, identity verification (KYC), completing deposit forms, or contacting customer support.

Automatically, when you use our platform, certain information is collected by technical means — such as cookies, server logs and browser fingerprinting. This information is used primarily to maintain security and improve service quality.

We may also receive relevant information from trusted third parties such as payment processors and identity verification providers, which is used to prevent fraudulent activity and maintain account security.

4 Purpose of Using Information

Collected information is used only for the specific purposes listed below:

4.1 Account Management

Your information is used to complete the registration process, verify identity, maintain login security and send important account-related notifications.

4.2 Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket or bank transfer, and to confirm the accuracy of transactions.

4.3 Customer Service

Communication information is used to resolve your issues through 24/7 live chat and email, and to improve the quality of support.

4.4 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised account access, money laundering and fraudulent activity. This is essential for protecting all users.

4.5 Service Improvement

By analysing your preferences and usage patterns, we improve the game selection, payment options and overall user experience.

4.6 Responsible Gaming

By monitoring gaming habits, we are able to take necessary steps in line with our responsible gaming guidelines — such as helping users set voluntary limits or take account breaks.

5 Data Storage and Security

4 crickex uses industry-standard security technology to protect your information. All data transferred between your browser and our servers is secured through SSL encryption. Stored information is held in encrypted databases, accessible only to authorised staff.

Financial information, particularly payment method details, is stored with the highest level of encryption. Regular security audits are conducted on our systems, and there is an automated system to detect any suspicious activity.

Information is retained for as long as your account remains active, and for a specified period after account closure to meet legal and business requirements. Once that period has passed, information is securely deleted or anonymised.

Please note that no method of storing or transmitting information over the internet is 100% secure. While we are committed to providing the highest level of protection, no method is completely infallible.

6 Sharing Information with Third Parties

4 crickex never sells your personal information for commercial purposes or transfers it to unrelated third parties. However, specific information may be shared in the circumstances listed below:

6.1 Payment Processors

Necessary financial information is shared with the relevant payment providers to process transactions via bKash, Nagad, Rocket and bank transfer. These providers are governed by their own privacy policies.

6.2 Identity Verification Services

Specialist third-party services may be used to complete account verification (KYC) and to prevent fraudulent activity.

6.3 Legal Obligations

Under applicable laws in Bangladesh, information may need to be provided in response to valid requests from government or law enforcement authorities. In such cases, we strictly comply with applicable law.

6.4 Business Changes

In the event of structural business changes, mergers or acquisitions, information may be transferred to new ownership, though the terms of this Privacy Policy will remain unchanged.

7 Cookies and Tracking Technologies

The 4 crickex website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help remember your identity.

7.1 Essential Cookies

These cookies are essential for maintaining login status, ensuring security and keeping core functions running. Disabling them may cause the website to not function properly.

7.2 Functional Cookies

These cookies are used to remember your language preference, device type and personalised settings.

7.3 Analytics Cookies

Analytics cookies are used to understand which parts of the site users visit most and to improve service quality. The data collected is anonymous.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may limit some parts of the service.

8 Your Rights

As a member of 4 crickex, you have several rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If any information we hold about you is incorrect or incomplete, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted — though this may not be possible where there are legal obligations.
• Right to Restrict Processing: In some cases you can request that processing of your information be temporarily paused.
• Right to Portability: You can request to receive your information in an easily readable format.
• Right to Object: You can object to your information being used for specific purposes.
• Right to Withdraw Consent: You can withdraw permission for any use of information given on the basis of consent at any time.

To exercise these rights, please contact our customer support. We will aim to respond to your request within thirty days. Further details about the process for requesting information can be found in our FAQ section.

9 Protection of Minors

4 crickex strictly prohibits anyone under the age of 21 from opening an account or using the service (21+ only). We verify age at the point of registration, and if any account is suspected of belonging to a minor it is immediately suspended.

We do not knowingly collect or store any information from persons under the age of 21. If such information is ever found to have been collected, it is deleted as soon as it is discovered. If you have any information regarding this, please contact us.

10 Policy Changes

4 crickex reserves the right to change or update this Privacy Policy as needed. If there are any significant changes, we will publish a notice on the website and notify registered email addresses.

Continuing to use the service after any changes will be taken as your consent to the updated policy. We therefore recommend visiting this page regularly to stay informed about the latest policy. You can contact our customer support with any questions about the reasons for or impact of changes.

To learn more about 4 crickex, read our About Us page, which contains full details about our mission and operations.

11 Contact

If you have any questions, comments or information requests regarding this Privacy Policy, please contact us through the following:

Our team will review your message and take appropriate action as quickly as possible. For privacy-related requests, additional information may be asked for to verify your identity.